How a buyer moves from discovery to choiceThe digital decision path
Why a person may cross Google, reviews, social, a website and a phone call before making one decision.
Runs acrossSearchMapsReviewsSocialWebsiteResponse
- Where you appear
- What confirms you
- What creates fit
- What makes contact easy
- What happens next
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The important unit is not the channel. It is the continuity between surfaces. A strong search result can be weakened by an outdated website; a strong website can be undermined by weak review recency or a missed call.